HDFC Credila Education Loan
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Grievance Redressal Mechanism

HDFC Credila has laid down an appropriate Grievance Redressal Mechanism within the organisation to ensure that all disputes arising out of the decisions of HDFC Credila’s functionaries are heard and addressed.

1Level 1
Any customer who is not satisfied with the services rendered by HDFC Credila at any time during the life cycle of the education loan, may lodge a complaint by sending an email to support@hdfccredila.com mentioning details pertaining to the issue.

After examining the matter, HDFC Credila will revert, trying to redress the complainant’s concerns. If the complainant is not satisfied with the response, they can then approach the Grievance Redressal Officer for redressal of the grievance(s), in connection with any matter pertaining to business practices, lending decisions, credit management, insurance, outsourced agency and recovery
2Level 2
The Grievance Redressal Officer would then, in consultation with senior management officials, oversee the Grievance Redressal Mechanism and look to redress the complainant’s grievance/concern.

The name and contact details of the Grievance Redressal Officer (also displayed on our website) are provided hereunder:

Ms. Vaijayanti Albal Sharma
Grievance Redressal Officer
HDFC Credila Financial Services Limited
B 301, Citi Point,
Next to Kohinoor Continental,
Andheri-Kurla Road, Andheri (East),
Mumbai - 400 059,
Maharashtra, India
Email: grievance@hdfccredila.com | Phone: +91-253-6715408


3Level 3
If the complaint is not redressed by the Grievance Redressal Officer within a period of one month, the complainant may appeal to the Officer-in-Charge of the Regional Office of the Department of Non-Banking Supervision (DNBS) of the Reserve Bank of India (RBI), Mumbai, under whose jurisdiction the registered office of HDFC Credila falls.

The name and contact details of the Officer-in-Charge of the Regional Office of the DNBS, RBI (also displayed on our website) are provided hereunder:

Reserve Bank of India
CGM-DNBS Officer-in-Charge
Mumbai Regional Office,
Opposite Mumbai Central Station,
Near Maratha Mandir Cinema, Byculla, Mumbai 400 008.
Email:bomumbai@rbi.org.in | Phone: 022-24931214


(Escalation can only be done after Level 1 & Level 2 are unable to address the issue.)
HDFC Credila Financial Services Limited is a subsidiary of HDFC Limited, a leading financial services company of India.
HDFC Credila Financial Services Limited
Registered Office: B 301, Citi Point, Andheri-Kurla Road, Andheri (East), Mumbai-400 059, India