At HDFC Credila, it is our endeavour to provide the best in customer service. All our products, services and policies are built around the core attributes of customer friendliness and convenience. However, there can be instances where customers are not satisfied with the services provided. To highlight such instances and register a complaint, please follow the process below. The Company has established a three tier approach to resolve any of customers query / grievance.
1Level 1
The customer may register his/her query/ complaint to HDFC Credila which shall be addressed by the Branch Manager. The customer can also personally visit the location and complaint in writing to the Branch Manager in the complaint register available in the branch. On registering the complaint customer shall be provided a Reference number for the complaint lodged with HDFC Credila for future correspondence. The customer may post his / her complaint on "Write to Us" in the customer service/ support. HDFC Credila shall respond to the complaint within a period of 10 working days .
2Level 2
If the customer is not satisfied with the resolution provided by the Location Head, the customer may write his / her complaint to the Grievance Redressal officer with level 1 reference Id to.
Ms. Vaijayanti Albal Sharma
Grievance Redressal Officer & Nodal Officer
HDFC Credila Financial Services Limited
B 301, Citi Point,
Next to Kohinoor Continental,
Andheri-Kurla Road, Andheri (East),
Mumbai - 400 059,
Maharashtra, India
Email:
grievance@hdfccredila.com
Phone: +91-96070-09569
HDFC Credila will take all its effort to solve your compliant/ query at this level. You can also write to higher authorities of HDFC Credila before further escalation for quick response at Email:
support@hdfccredila.com
3Level 3
In case of non-addressal of the complaint to the customer's satisfaction, within a period of one month time frame, the customer may appeal the Officer Incharge of Regional office of DNBS of RBI.
CGM-DNBS Officer-in-Charge
Mumbai Regional Office,
Opposite Mumbai Central Station,
Near Maratha Mandir Cinema, Byculla, Mumbai 400 008.
Email: bomumbai@rbi.org.in
Phone: 022-24931214
(Escalation can only be done after Level 1 & Level 2 are unable to address the issue.)
